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Warranties

Last updated: October 31, 2025

This is a translation of the Spanish original. If the versions differ, the Spanish version prevails.

These conditions are part of the General Terms and Conditions of Sale (section 7). Read the full terms and conditions

At Vista Technologies LLC we stand behind the quality of our products and offer warranty and Dead on Arrival (DOA) policies to ensure customer satisfaction.

7.1 Warranty Policy

7.1.1 Warranty Coverage

Vista Technologies LLC offers a limited warranty on products purchased through our website. The duration and conditions of the warranty vary by product or manufacturer. See the product packaging or its description on the website for specific details.

7.1.2 Requesting Warranty Service

To request warranty service, contact our customer service team at support@vistatech.tech with your order number, a description of the problem and proof of purchase. Our team will guide you through the claim process.

7.1.3 Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, accidents, alterations or unauthorised repairs.
  • Normal wear and tear of the product.
  • Products not purchased directly from Vista Technologies LLC.

7.1.4 Repair or Replacement

If your product is eligible, we may repair or replace it as appropriate. If the original model is not available, it will be replaced with a product of equivalent features and value.

7.2 Dead on Arrival (DOA) Policy

If you receive a product that does not work correctly when it arrives (Dead on Arrival), notify us within 7 days of receipt.

7.2.1 Notification

Send an email to support@vistatech.tech with your order number and a description of the problem.

7.2.2 Return Shipping

The customer covers the cost of returning the DOA product to the address indicated by Vista Technologies. Vista Technologies covers the cost of shipping the replacement.

7.2.3 Replacement or Refund

Once the defective product has been received and verified, a replacement will be sent at no additional cost or a full refund will be issued, according to the customer's preference and product availability.

7.3 General Conditions

All return or warranty processes must follow the steps described above. Any product returned without prior authorisation or without an RMA number will not be accepted.

Customer service: support@vistatech.tech +1 (786) 840-0896 1967 S. Ocean Blvd., Ste. 301A, Pompano Beach, FL 33062-8043, USA